Increase your sales and conversion rate by dynamically offering the right service, with a promise you can keep. Same day Metro or Next Day International? Click and Collect or Home Delivery? Use existing carriers or blend your own capacity? It all comes together with Centiro Delivery Options.
The shining moment of Centiro Delivery Options is the ability to issue a precise lead time promise based on real carrier- and delivery network data. This minute yet very important detail increase both sales and satisfaction more than you think.
The process of delivery is a great way to stay in touch with the consumer. Keep them informed and in context, get them to come back and increase satisfaction and revenue. A critical part of a full circle brand experience, if you ask us.
Even well designed and executed processes fail sometimes with the best intentions. The Centiro Event Hub knows the expected milestones in the process, and triggers to take proactive action and keep everyone in the know. This information is seen both in the Customer Service Portal, as well as in the customer facing Tracking Portal. Centiro Engage is the perfect mix of consumer facing order tracking and push-based notifications using the channel of choice.
Did you know timely notifications can save call center time and bounced deliveries with up to 80%?Connect to learn more
Timely information is high on the consumer wishlist.
Returns is more than cost recovery. It’s an integral part to optimize sales and profit.
Returns is what can take a good business to a great one. We know from research and experience returns should be a smooth process, yet smart behind the scenes. This is done thanks to the beautiful and easy to use user interface in the Centiro Returns Portal, combined with distinct rules, integrated execution and access to the powerful Delivery Network already hooked up in the platform.
There are many scenarios where Centiro Returns plays a role. In some cases, it is returning a product in the smoothest possible way. In others it’s a critical part of a well designed RMA process. It’s also a part of the movement to go Circular– supporting new business models and logistics patterns that arise when products get a longer life and more users.Connect to learn more
You can design and fit the right parts in the right places based on your web site, process and surrounding environment. The back-end is powered by Centiro Convergence – our Data Analytics and AI Layer. Algorithms and the power of our standardized data lakes help create insights and make smarter choices, in real time. Combined with data on outbound sales and delivery data, you can optimize profit and service, levelling up your game.learn more