Centiro Delivery Options is the key to surface the right selection of delivery services at the right time. In real time. It has all the elements to make a successful promise to the customer.
Promise.
THE RIGHT SERVICE…
Increase your sales and conversion rate by dynamically offering the right service, with a promise you can keep. Same day Metro or Next Day International? Click and Collect or Home Delivery? Use existing carriers or blend your own capacity? It all comes together with Centiro Delivery Options.
…ON TIME, IN TIME
The shining moment of Centiro Delivery Options is the ability to issue a precise lead time promise based on real carrier- and delivery network data. This minute yet very important detail increase both sales and satisfaction more than you think.
Success is easy. Make promises you can keep, and keep the promises you make.
WELL BLENDED,
ALWAYS OPTIMIZED
We help customers reach a sweetspot where consumer convenience meets network efficiency by blending your own network of service points with carrier networks and other partners. Behind the scenes, the module consider a multitude of factors and customer defined rules to optimize the choices. All in a precious few milliseconds.
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Smooth Integration.
Blazing Performance.
Global Scalability.
Making sure the customer of a delivery is kept in the loop is a matter of convenience, good service and economy.
Engage.
STAY CONNECTED
The process of delivery is a great way to stay in touch with the consumer. Keep them informed and in context, get them to come back and increase satisfaction and revenue. A critical part of a full circle brand experience, if you ask us.
BEYOND THE EXPECTED
Even well designed and executed processes fail sometimes with the best intentions. The Centiro Event Hub knows the expected milestones in the process, and triggers to take proactive action and keep everyone in the know. This information is seen both in the Customer Service Portal, as well as in the customer facing Tracking Portal. Centiro Engage is the perfect mix of consumer facing order tracking and push-based notifications using the channel of choice.
SAVE TIME, MONEY
AND THE PLANET
Did you know timely notifications can save call center time and bounced deliveries with up to 80%?Connect to learn more
Timely information is high on the consumer wishlist.
BEHIND THE SCENES
- COMPLEX MADE SIMPLE
To make sure your delivery information looks great and stays on brand, notifications and tracking are empowered by the Centiro Event Hub. It slurps events from Tokyo to Reykjavik, combining parcel carriers through crowdsourced networks to ocean carriers and airlines. Gig based networks can use our mobile app Cme to stay connected to the process. Playfield: Levelled.
Combining location based real-time tracking modes and geofencing with event based, you get the best of many worlds, made simple.
You get the best
of many worlds,
made simple.
Returns is more than cost recovery. It’s an integral part to optimize sales and profit.
Return.
LEANING FORWARD
Returns is what can take a good business to a great one. We know from research and experience returns should be a smooth process, yet smart behind the scenes. This is done thanks to the beautiful and easy to use user interface in the Centiro Returns Portal, combined with distinct rules, integrated execution and access to the powerful Delivery Network already hooked up in the platform.
GOING OUT,
BACK OR CIRCULAR
There are many scenarios where Centiro Returns plays a role. In some cases, it is returning a product in the smoothest possible way. In others it’s a critical part of a well designed RMA process. It’s also a part of the movement to go Circular– supporting new business models and logistics patterns that arise when products get a longer life and more users.
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You can design and fit the right parts in the right places based on your web site, process and surrounding environment. The back-end is powered by Centiro Convergence – our Data Analytics and AI Layer. Algorithms and the power of our standardized data lakes help create insights and make smarter choices, in real time. Combined with data on outbound sales and delivery data, you can optimize profit and service, levelling up your game.
learn more Stunning UI.
Smooth Process.
Simply Smart.
